Neakasa P1 FAQ
How to use?
Please watch the below tutorial video for reference:
https://www.youtube.com/watch?v=GV38SG_64ME
Tips: To make the blade last longer, please moisturize the blade with cooking oil after using it for a period of time.
Can I buy some accessories in your store, like blade, filter or combs?
We offer a blade kit that includes: clipper blade x 2, HEPA x 1 and sponge filter x 1.
Please kindly check this link:
https://neakasa.com/collections/neakasa-p1-pro-accessories/products/neakasa-p1-pro-accessories
Only black filter link: https://neakasa.com/collections/neakasa-p1-pro-accessories/products/sponge-filter-for-neakasa-p1-pro
Combs link: https://www.amazon.com/dp/B0B14M98YR
Why the clipper is noisy?
The motor of the clipper has been working for a long time, and the structural parts of the machine body vibrate, resulting in loose screws, and the machine body is not well fixed.
Retightening the screws can solve the problem.
If the above steps do not work, please contact us via support@neakasa.com with the below information: ①Order number ②Photo or video that shows the problem ③ Nameplate of the pet vacuum.
When I turn the pet vacuum on, it makes a noise as if there was an obstruction somewhere.
Please kindly check whether the dust cup installed well, HEPA, and the hose with your vacuum.
If the above steps do not work, please contact us via support@neakasa.com with the below information: ①Order number ②Photo or video that shows the problem ③ Nameplate of the pet vacuum.
The hose of the pet vacuum is broken.
It needs to change the hose.
Don't hesitate to contact us via support@neakasa.com with the below information: ①Order number ②Photo or Video that shows the problem ③ Nameplate of the pet vacuum.
It stopped working and the lights are blinking.
Please contact us via support@neakasa.com with below information: ①Order number ②Photo or Video that shows the problem ③ Nameplate of the pet vacuum.
The clipper can not work.
It may be a problem with the clipper motor.
Please contact us via support@neakasa.com with below information: ①Order number ②Photo or Video that shows the problem ③ Nameplate of the pet vacuum.
Blue flashing light when I try to power on the pet vac, but it will not work.
Firstly, please kindly remove the clipper's blade, try whether the vacuum can work.
Secondly, Ii it also flash blue light, please remove the clipper.
If all those methods can not work, please contact us via support@neakasa.com with below information: ①Order number ②Photo or Video that shows the problem ③ Nameplate of the pet vacuum.