Neakasa M9 Open-View Cat Litter Box – Automatic & Self-Cleaning

Yes. M9 is designed for safer automatic cleaning with Tilt-Safe Rotation. Instead of fully closing during the cleaning cycle, it tilts through a more open cleaning path, helping reduce enclosed pinch points by design. Its safety approach is built into the structure itself, providing peace of mind without relying solely on sensors.

Yes. The spacious open-view design provides plenty of room for larger breeds such as Maine Coons and Ragdolls to enter, turn around, and use the litter box comfortably.

Place M9 indoors on a level, stable surface, ensuring that all support feet rest directly on the surface. Allow sufficient clearance: leave at least 1.2 in (3 cm) between the back of the unit and the wall, at least 15.7 in (40 cm) on the right side, and keep the area in front of the entrance clear.

Yes, but only flat, firm, flatweave or pileless carpet. Make sure the unit remains level and stable without rocking. Do not place it on high-pile carpet or soft carpet that allows the support feet to sink, as this may affect weight measurement accuracy and cat detection. If you use a litter mat, place it in front of the entrance, not underneath the unit or its support feet.

M9 works best with uniform 2–4 mm bentonite clay litter or mineral litter. The right litter size and type help ensure optimal sifting, clumping, and cleaning performance.

Recommended Litter Types:

✓ CAN USE

• Mineral Litter
  
• Bentonite Litter
  

✕ DO NOT USE

• Crystal Litter
  
• Tofu Litter
  
• Mixed Litter
  

For Best Performance:
For best results, we recommend uniform 2–4 mm, fast-clumping granular litter, such as bentonite or mineral cat litter, for optimal sifting, clumping, and cleaning performance.

Yes. Kittens weighing less than 2 kg (4.4 lbs), measuring less than 25 cm (9.8 in) in length, or under 4 months old must use the kitten protective accessory. Install the accessory according to the instructions in the user manual.

M9’s open-view, spacious design is suitable for cats of a wide range of sizes and weights. From small cats to larger cats, there’s plenty of room to move, turn, and use M9 comfortably.

Most cats can adjust to M9 with a little time and encouragement. Give your cat about a week to get used to the new litter box, especially if they are sensitive to changes. To help your cat get comfortable with the new litter box:

1. Keep some familiar litter.

When switching to M9, add a small amount of litter your cat has already used. Keeping the same litter your cat is familiar with at first can also make the transition easier.

2. Use treats to encourage exploration.

Place some of your cat’s favorite treats near the entrance to help them discover and approach the new litter box.

3. Let shy cats adjust at their own pace.

For more timid cats, use the manual cleaning mode for the first few days. Once your cat is comfortable using M9 normally, you can switch to automatic cleaning.

4. Use the kitten protective accessory for young kittens.

Kittens weighing less than 2 kg (4.4 lbs), measuring less than 25 cm (9.8 in) in length, or under 4 months old must use the kitten protective accessory.

See the user manual for installation instructions.

Yes, you can use any bag that fits in the waste drawer.

Usually you only need to empty the waste container about 7-10 days for one cat.

You can also check the status of the waste bin on Neakasa APP in order to clean up the waste timely.

A PureTower filter typically lasts 3–6 months, depending on how often the litter box is used, as well as factors such as humidity and climate.

For the most accurate indication, regularly remove the filter and check its color through the transparent housing. When the filter has turned completely black, it’s time to replace it.

Yes, if the network is disconnected, Neakasa M9 will continue to work according to your previous settings. However, the cat’s activities will not be updated on the Neakasa APP.

You can contact our customer service team at support@neakasa.com

Toll Free: +1 (855) 933-0901
Mon-Fri 9:00AM - 5:00PM (EST)

Neakasa provide 30 days return and money back guarantee. For more details, please visit Neakasa return and refund policy.

For return or refund requests, please email our team at support@neakasa.com anytime.

The Neakasa M9 comes with a 2-year limited warranty. For full warranty terms and conditions, please visit our Warranty Policy page.