Welcome to Neakasa. Thank you for visiting www.neakasa.com (“the Site”). This website is operated by Neakasa. Throughout the Site, the terms “we”, “us”, and “our” refer to Neakasa.
By accessing or using our Site and purchasing our products, you agree to comply with and be bound by these Terms of Service (“Terms”). Please read them carefully before using our website. If you do not agree to these Terms, you may not access or use the Site.
Neakasa provides smart home products and accessories through this website. These Terms govern your use of our website and services, including all tools, features, and information made available to you.
By using our Site, you agree to these Terms as well as any additional terms and policies referenced herein or available by hyperlink, including our Privacy Policy and Returns & Refunds Policy.
We reserve the right to update or change these Terms at any time. The latest version will always be available on this page. Continued use of the Site after updates constitutes acceptance of the revised Terms.
To use our Site, you must:
If you access the Site on behalf of a business or organization, you confirm that you have authority to bind that entity and agree to these Terms on its behalf.
You may need to create a Neakasa account to access certain features (such as forums or purchase history). You agree to:
If unauthorized use of your account occurs, please notify us immediately.
We make every effort to ensure the accuracy of all content on our Site. However, we cannot guarantee that all information (including product descriptions, pricing, promotions, or stock availability) is always complete, current, or error-free.
We reserve the right to correct any errors, inaccuracies, or omissions and to update information or cancel orders without prior notice, even after an order has been placed.
Certain products or services may be available exclusively online through our website and may have limited quantities.
We strive to display product images and colors as accurately as possible, but we cannot guarantee that your device’s display will perfectly represent the actual product.
We reserve the right to:
All offers are void where prohibited by law.
We reserve the right to reject or cancel any order at our discretion, including those that appear to be placed by dealers, resellers, or distributors.
If your order is modified or canceled, we will attempt to contact you using the email or phone number provided.
You agree to provide current, complete, and accurate billing and shipping details for all purchases. Please promptly update your account and payment information as needed to ensure successful transactions.
For details regarding returns, please refer to our Returns & Refunds Policy.
All prices are listed in the applicable currency shown on the Site and may change without notice.
We may modify or discontinue the Service (or any part of it) at any time without prior notice. We are not liable for any modification, price change, or discontinuation of the Service.
We may provide access to third-party tools or integrations that we do not control. You acknowledge that these are provided “as is” and “as available,” without warranties or liability.
Your use of such third-party tools is entirely at your own risk, and you should review their terms and privacy policies before use.
Our Site may include links to third-party websites or services. These are provided for your convenience only.
Neakasa is not responsible for the content, accuracy, or reliability of third-party websites or services. Any transactions you conduct with third parties are solely between you and that third party. Please review their terms and policies before engaging with them.
If you send us creative ideas, suggestions, or feedback (collectively “Submissions”), you agree that we may use, edit, copy, or distribute them without restriction or compensation.
You agree that your Submissions will not:
We may remove content that violates these Terms or is otherwise objectionable.
Your submission of personal information through our store is governed by our Privacy Policy.
You agree not to use the Site or its content for:
We reserve the right to terminate access for any prohibited use.
We do not guarantee that our Service will be uninterrupted, secure, or error-free.
All products and services are provided “as is” and “as available,” without any warranty of merchantability or fitness for a particular purpose.
Neakasa does not warrant that any errors will be corrected or that the results from use of the Service will be reliable or accurate.
To the fullest extent permitted by law, Neakasa and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages (including lost profits, data, or revenue) arising from your use of our Site or products.
In jurisdictions that do not allow limitation of liability, our liability will be restricted to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless Neakasa, its affiliates, employees, and partners from any claims or demands (including reasonable legal fees) arising from your breach of these Terms or violation of applicable laws or third-party rights.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
You may terminate your account or stop using our Site at any time. We may also terminate or suspend your access if you breach these Terms or engage in unlawful activity. All obligations and liabilities incurred prior to termination will survive termination.
These Terms and any transactions between you and Neakasa are governed by and construed in accordance with the laws of Hong Kong (HK).
You can review the most recent version of these Terms at any time on this page. We reserve the right to update, modify, or replace any part of these Terms. Your continued use of the Site after updates constitutes acceptance of the revised Terms.
For any questions or concerns about these Terms of Service, please contact us:
