Shipping Policy

Which countries do you ship to?

Neakasa ships to EU countries, the United states of America, Canada (only some products).

Notes: We DO NOT ship to PO Boxes, APO/FPO/DPO addresses, Alaska, Hawaii, Puerto Rico, or other U.S. territories.

 

Do you offer free shipping?

Neakasa currently offers free shipping for orders in USA and most European countries. Only a few European cuntries may charge additional shipping costs.

 

How soon can I get my package(s)?

Unless there are exceptional circumstances, orders placed on weekdays will be processed for shipping within 3 business days. Orders placed on Saturday and Sunday will be processed the following 3 business days. Business days refer to Monday to Friday, excluding holidays.

Note: Exceptional circumstances include but are not limited to: orders with incorrect addresses, orders requiring verification of information, canceled orders, etc.

The products will be arranged from our overseas warehouse ( in the EU, US, CA, etc.) in advance in general. For orders from Singapore, the products will be arranged from a China warehouse.

 

Place of Dispatch	Shipping Method	Shipping Time (Usually)
USA	FedEx/USPS/UPS	3-7 business days
European countries	DPD/DHL	3-7 business days
United Kingdom	DPD/DHL	3-7 business days
Canada	Canada Post	3-7 business days
Singapore	DHL/FedEx/UPS/TNT	5-7 business days

 

If the shipping service provider shows your package(s) has been delivered but you did not receive it, please contact the service provider as well as Neakasa as soon as possible, and we will assist in all possible ways.

 

Can I change my shipping address after my order has been shipped out?

Unfortunately, we cannot change the shipment once the order has been dispatched. Please ensure that your delivery address is correct!

If a delivery fails due to an incorrect address, we will not be responsible for any loss or misdelivery of your order.

 

Can I cancel my order after the order has been shipped out?

Unfortunately, once the order has been dispatched, it cannot be canceled. Please contact the carrier to attempt to intercept the package. If interception is not possible, please refuse the package upon delivery.

If you do not refuse the package, you may incur return shipping fees. We will process the refund once we confirm the return at our warehouse.

 

About custom tax

Taxes may apply for imported goods/services and is regulated by the country law. Neakasa is not responsible for any tax invoice charged on its products. Please contact local customs for clarity and information.

 

Any other questions about shipping, please contact us at support@neakasa.com