Shipping Policy
1. Shipping Regions
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We currently ship to: The United States, EU countries, The United Kingdom (only M1 Litter Box & Magic 1 Vacuum Steamer), Canada (only P2 Grooming Vacuum)
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Fulfillment: Most products are fulfilled from local warehouses in the U.S., EU, or Canada, depending on product availability and customer location.
Note: We do not ship to P.O. Boxes, APO/FPO/DPO addresses, Alaska, Hawaii, Puerto Rico, or other U.S. territories.
2. Free Shipping Policy
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Free Shipping: Available for orders shipped to the USA, UK, Canada, and most EU countries.
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Additional Costs: Some EU regions or islands may require extra fees due to higher logistics costs.
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Other Destinations: For locations not covered by our regional warehouses, shipping fees are calculated at checkout.
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Restrictions: We currently do not ship to countries or regions where import restrictions or customs regulations prevent delivery.
3. Order Processing & Delivery Time
Orders are processed Monday through Friday (excluding weekends and holidays). Most in-stock items are shipped within 1–3 business days after payment confirmation.
Delivery Time
Delays may occur due to weather, customs inspections, or carrier issues. We appreciate your understanding for situations beyond our control.
| Region |
Carrier |
Estimated Delivery Time |
| USA (mainland) |
FedEx / UPS / USPS |
3–7 business days |
| EU Countries |
DPD / DHL |
3–7 business days |
| UK |
DPD / DHL |
3–7 business days |
| Canada |
Canada Post |
3–7 business days |
| Other Regions |
Based on the destination |
7–20 business days |
4. Address Changes & Cancellations
- You may request to change your shipping address or cancel your order before shipment.
- Once an order has been shipped, no address modifications or cancellations can be made.
- If delivery fails due to an incorrect or incomplete address, reshipping or return costs will be charged to the customer.
5. Customs, Duties & Taxes
- International shipments may be subject to customs duties, import taxes, and VAT imposed by the destination country’s authorities.
- These fees are not included in the product price or shipping cost.
- If the customer refuses to pay customs fees or declines delivery, the parcel may be returned or destroyed by customs.
- In such cases, Neakasa will not refund shipping or product costs.
6. Tracking & Delivery
- Once your order ships, a tracking number will be emailed automatically.
- You can check the latest delivery status on the carrier’s official website.
- Upon receipt, please inspect your package carefully. If the outer packaging is damaged, refuse delivery or note the issue on the courier’s receipt.
- If delivery fails because the recipient is unavailable or the address is incomplete, please contact the carrier directly. Neakasa is not responsible for delays or losses caused by these circumstances.
7. Delays & Liability
Neakasa strives to ensure timely delivery, but cannot be held liable for delays caused by:
- Customs clearance or inspections
- Weather conditions or natural disasters
- Strikes, pandemic restrictions, or unforeseen logistical issues
- Incorrect or incomplete shipping details provided by the customer
Once a shipment is marked “Delivered” by the carrier, Neakasa is not responsible for loss or theft thereafter.
8. Contact Us
If you have any questions about shipping or your order status, please contact us via:
