Privacy Policy

At Neakasa, your privacy is of the utmost importance to us. We respect your personal data and are committed to protecting it. Like you, we strongly oppose any misuse or unauthorized sharing of personal information.

We never sell customer data or share it with third parties for commercial gain. All data we collect is used solely to improve your experience with our products and services, and all sensitive data is encrypted and anonymized for your protection.

This Privacy Policy explains how Neakasa collects, uses, shares, and safeguards your personal information when you visit our website, make purchases, or interact with our services.

1. Information We Collect

We collect only the information necessary to provide our services, comply with legal obligations, and improve your experience.

1.1 Personal Information

Personal information includes data that can identify you directly or indirectly. This may include:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment and transaction details
  • Account credentials (username and password)

You may also browse our website anonymously, though some services or features may be unavailable.

1.2 Non-Personal and Technical Information

We may collect non-identifiable data, such as:

  • Browser type and device information
  • Pages visited and time spent on our site
  • Referring URLs or search terms
  • Aggregated statistics for website performance and improvement

This information helps us understand and enhance user experience but cannot identify you personally.

2. How We Use Your Information

We use your personal information only for legitimate business purposes, including:

  • Order Processing: To complete transactions, process payments, and deliver purchased products or services.
  • Customer Support: To respond efficiently to your inquiries and service requests.
  • Personalization: To tailor your shopping experience and recommend products that fit your preferences.
  • Website Improvement: To evaluate and enhance our website and offerings based on feedback and analytics.
  • Marketing & Communication: To send updates about orders, new products, promotions, or company news (you can unsubscribe at any time).
  • Legal Compliance: To fulfill our legal and regulatory obligations.

We will only use your information for the purposes disclosed at the time of collection or as permitted by law.

3. Legal Basis for Processing (EEA Users)

If you are located in the European Economic Area (EEA), Neakasa processes your personal data under one or more of the following legal bases. (For example, see GDPR Article 6.)

  • Consent: When you have provided clear permission for us to process your data (GDPR Article 6(1)(a)).
  • Contract: When processing is necessary to perform a contract or take pre-contractual steps (Article 6(1)(b)).
  • Legal Obligation: When processing is required to comply with legal duties (Article 6(1)(c)).
  • Legitimate Interests: When processing supports our legitimate business needs without overriding your privacy rights (Article 6(1)(f)).

You may withdraw consent at any time by contacting support@neakasa.com. Withdrawal does not affect the legality of prior processing.

4. Your Rights

We are committed to ensuring that your personal data is accurate, complete, and up to date. You have the right to:

  • Access, correct, or delete your personal data;
  • Restrict or object to certain types of processing;
  • Request data portability (receive a copy of your data in a structured, commonly used format);
  • File a complaint with your local data protection authority.

To protect your privacy, we may require verification of your identity before fulfilling your request. Some data may be withheld if disclosure is prohibited by law or necessary to protect other legitimate interests.

5. Data Security

We use industry-standard security measures to protect your personal data. These include:

  • Secure Socket Layer (SSL) encryption for all sensitive data transfers;
  • Encrypted storage for financial and transactional data;
  • Limited access to personal information—only authorized personnel may view or process it;
  • Routine third-party security scans and certification by McAfee Secure (Symantec).

Please remember to safeguard your login credentials. Use strong, unique passwords and avoid reusing them across multiple sites.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience. Cookies help us:

  • Remember and process items in your shopping cart;
  • Understand and store your preferences;
  • Analyze website traffic and interactions to enhance our site and services.

We use Google Analytics to better understand how visitors interact with our website and to improve our content and services. Google may process your data on servers in the United States and transfer it as required by law. Your IP address will not be associated with any other data held by Google.

You can adjust your browser settings to warn you before accepting cookies or to disable cookies entirely. Please note that some features of our website may not function properly if cookies are disabled.

To learn more about how Google uses data, please visit the Google Partner Sites Policy or opt out using the Google Analytics Opt-out Tool.

7. Sharing Information with Third Parties

We do not sell, rent, or trade your personal information to outside parties. We may share limited data with trusted service providers who assist us in:

  • Operating our website and e-commerce platform;
  • Processing payments and fulfilling orders;
  • Sending updates or promotional materials;
  • Improving our business performance.

These third parties are required to keep your information confidential and use it only for authorized purposes.

We may also disclose information when required by law, to enforce our policies, or to protect the rights and safety of Neakasa, our users, or others.

Non-personally identifiable visitor data may be shared for analytics or marketing optimization.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable tax, legal, or accounting laws.

9. Third-Party Links

Our website may include links to external products or services operated by third parties. These sites have separate privacy policies, and we are not responsible for their content or data practices.

Nonetheless, we strive to maintain the integrity of our site and welcome feedback about any linked sites.

10. Terms and Conditions

Please also review our Terms and Conditions, which describe the terms of use, disclaimers, and limitations of liability that apply to your use of our website.

11. Updates to This Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our practices or for legal, technical, or regulatory reasons. Any updates will be posted on this page with a revised “Effective Date.”

12. Contact Us

If you would like to exercise any of your rights or have questions or complaints about how we handle your personal data, please get in touch with us at support@neakasa.com or visit our Customer Support Center.