Neakasa P2 FAQ
How to use the P2 Pro pet grooming kit?
Please watch the below tutorial video for reference:
https://www.youtube.com/watch?v=WrUNxyYnXq0
Tips: To make the blade last longer, please moisturize the blade with cooking oil after using it for a period of time.
Can I buy some accessories in your store?
We offer a hose and filter.
Please kindly check this link:
https://neakasa.com/collections/neakasa-p2-pro/products/replacement-hose-for-p2-pro
Only black filter link: https://neakasa.com/collections/neakasa-p2-pro/products/sponge-filter-for-neakasa-p2-pro
Why the clipper is noisy?
The motor of the clipper has been working for a long time, and the structural parts of the machine body vibrate, resulting in loose screws, and the machine body is not well fixed.
Retightening the screws can solve the problem.
If the above steps do not work, please contact us via support@neakasa.com with the below information: ①Order number ②Photo or video that shows the problem ③ Nameplate of the pet vacuum.
No suction.
Please kindly check whether the dust cup, HEPA, and the hose are installed well with your vacuum.
Please contact us via support@neakasa.com with below information: ①Order number ②Photo or Video that shows the problem ③Nameplate of the pet vacuum.
The clipper can not work.
It may be a problem with the clipper motor.
Please contact us via support@neakasa.com with below information: ①Order number ②Photo or Video that shows the problem ③Nameplate of the pet vacuum.
It stopped working and the lights are blinking.
Please contact us via support@neakasa.com with below information: ①Order number ②Photo or Video that shows the problem ③ Nameplate of the pet vacuum.
What's the difference between p1 and p2?
For difference, please kindly click HERE to check.
