1. Standard Warranty

All Neakasa products purchased through neakasa.com or authorized retailers come with a 1-year warranty from the date of delivery.

2. Warranty Upgrade — Effective January 1, 2026

To further improve the Neakasa user experience, the warranty period for selected products has been extended to 2 years.

Eligible Products: M9, M1 Lite, M1 Plus, Magic 1, P0, P1, and P2

Eligibility: This warranty upgrade applies only to eligible products purchased on or after January 1, 2026.

Applicable Regions: This policy applies to eligible purchases worldwide.

Warranty Continuity: If you previously purchased an extended warranty from the Neakasa official website, the upgraded warranty period will be added on top of your existing extended warranty coverage.

We're committed to providing reliable products and dependable support. 
For complete warranty terms, coverage details, and exclusions, please 
visit our Warranty Policy page.

Unless there are exceptional circumstances, orders placed on weekdays will be processed for shipping within 3 business days. Business days refer to Monday to Friday, excluding holidays.

Note: Exceptional circumstances include but are not limited to: orders with incorrect addresses, orders requiring verification of information, canceled orders, etc.

The products will be arranged from our overseas warehouse ( in the EU, US, UK, CA etc.) in general.

Optional shipping or product insurance is available at checkout to give you peace of mind.

You’ll receive a shipping confirmation email with tracking details once your order ships. Or click here to check your order status.

You can contact us through our contact page or by emailing support@neakasa.com! We will be happy to assist you.