During major promotional periods (e.g., Prime Day, BFCM), discount codes are not applicable to non-accessory items, as all prices are already at their best and cannot be further reduced.

Yes! All products purchased during the sale come with the standard Neakasa warranty, giving you peace of mind during your shopping. If you have any questions about specific products, our customer service team is happy to assist.

Unless there are exceptional circumstances, orders placed on weekdays will be processed for shipping within 3 business days. Business days refer to Monday to Friday, excluding holidays.

Note: Exceptional circumstances include but are not limited to: orders with incorrect addresses, orders requiring verification of information, canceled orders, etc.

The products will be arranged from our overseas warehouse ( in the EU, US, UK, etc.) in general.

Optional shipping or product insurance is available at checkout to give you peace of mind.

You can contact us through our contact page or by emailing support@neakasa.com! We will be happy to assist you.