Please check and clean the dust scraper. If it still fails to resolve the issue, please contact us via support@neakasa.com with below information:

1. Order number
2. Photo or Video that shows the problem
3. Nameplate of the PowerScrub II vacuum.

Please kindly check whether the contact electrode between the battery and the machine is bent or rusty.

If the above steps do not work, please contact us via support@neakasa.com with the below information:

1. Order number
2. Photo or video that shows the problem
3. Nameplate of the product.

Please open the roller cover to check whether the roller brush is in place. If it still fails to resolve the issue, please contact us via support@neakasa.com with below information:

1. Order number
2. Photo or Video that shows the problem
3. Nameplate of the PowerScrub II vacuum.

Please watch the tutorial video below for reference. If the above steps do not work, please contact us via support@neakasa.com with the following information:

1. Order number
2. A photo or a Video that shows the problem
3. Nameplate of the PowerScrub II vacuum.

After the battery is cooled, use it again. This problem may be caused by too long use.

If it still fails to resolve the issue, please contact us via support@neakasa.com with below information:

1. Order number
2. Photo or Video that shows the problem
3. Nameplate of the PowerScrub II vacuum.

The sewage tank is not installed in place, leaving a gap. When the sewage tank is loaded into the floor washing machine, it will be difficult to load in. Check whether the head is installed in place, and you cannot leave a gap.

If it still fails to resolve the issue, please contact us via support@neakasa.com with below information:

1. Order number
2. Photo or Video that shows the problem
3. Nameplate of the PowerScrub II vacuum.

Can't add a cleaning agent that will produce foam.
Add a cleaning agent that will produce foam. When self -cleaning, it is easy to be blown by the fan because the foam itself is basically no weight.

Remove the hair wrapped around the brush and restart the machine.

If the above steps do not work, please contact us via support@neakasa.com with the below information:①Order number ②Photo or video that shows the problem ③ Nameplate of the product.

The cleaning solution should be low foam, otherwise, the foam generated will be sprayed outside the sewage tank when the floor washer is self-cleaning.