Neakasa P1 FAQ
How to use?
Please watch the below tutorial video for reference:
https://www.youtube.com/watch?v=GV38SG_64ME
Tips: To make the blade last longer, please moisturize the blade with cooking oil after using it for a period of time.
Can I buy some accessories in your store, like blade, filter or combs?
We offer a blade kit that includes: clipper blade x 2, HEPA x 1 and sponge filter x 1.
Please kindly check this link:
https://neakasa.com/collections/neakasa-p1-pro-accessories/products/neakasa-p1-pro-accessories
Only black filter link: https://neakasa.com/collections/neakasa-p1-pro-accessories/products/sponge-filter-for-neakasa-p1-pro
Combs link: https://www.amazon.com/dp/B0B14M98YR
Why the clipper is noisy?
The motor of the clipper has been working for a long time, and the structural parts of the machine body vibrate, resulting in loose screws, and the machine body is not well fixed.
Retightening the screws can solve the problem.
If the above steps do not work, please contact us via support@neakasa.com with the below information: ①Order number ②Photo or video that shows the problem ③ Nameplate of the pet vacuum.
When I turn the pet vacuum on, it makes a noise as if there was an obstruction somewhere.
Please kindly check whether the dust cup installed well, HEPA, and the hose with your vacuum.
If the above steps do not work, please contact us via support@neakasa.com with the below information: ①Order number ②Photo or video that shows the problem ③ Nameplate of the pet vacuum.
The hose of the pet vacuum is broken.
It needs to change the hose.
Don't hesitate to contact us via support@neakasa.com with the below information: ①Order number ②Photo or Video that shows the problem ③ Nameplate of the pet vacuum.
It stopped working and the lights are blinking.
Please contact us via support@neakasa.com with below information: ①Order number ②Photo or Video that shows the problem ③ Nameplate of the pet vacuum.
The clipper can not work.
It may be a problem with the clipper motor.
Please contact us via support@neakasa.com with below information: ①Order number ②Photo or Video that shows the problem ③ Nameplate of the pet vacuum.
Blue flashing light when I try to power on the pet vac, but it will not work.
Firstly, please kindly remove the clipper's blade, try whether the vacuum can work.
Secondly, Ii it also flash blue light, please remove the clipper.
If all those methods can not work, please contact us via support@neakasa.com with below information: ①Order number ②Photo or Video that shows the problem ③ Nameplate of the pet vacuum.
Neakasa P2 FAQ
How to use the P2 Pro pet grooming kit?
Please watch the below tutorial video for reference:
https://www.youtube.com/watch?v=WrUNxyYnXq0
Tips: To make the blade last longer, please moisturize the blade with cooking oil after using it for a period of time.
Can I buy some accessories in your store?
We offer a hose and filter.
Please kindly check this link:
https://neakasa.com/collections/neakasa-p2-pro/products/replacement-hose-for-p2-pro
Only black filter link: https://neakasa.com/collections/neakasa-p2-pro/products/sponge-filter-for-neakasa-p2-pro
Why the clipper is noisy?
The motor of the clipper has been working for a long time, and the structural parts of the machine body vibrate, resulting in loose screws, and the machine body is not well fixed.
Retightening the screws can solve the problem.
If the above steps do not work, please contact us via support@neakasa.com with the below information: ①Order number ②Photo or video that shows the problem ③ Nameplate of the pet vacuum.
No suction.
Please kindly check whether the dust cup, HEPA, and the hose are installed well with your vacuum.
Please contact us via support@neakasa.com with below information: ①Order number ②Photo or Video that shows the problem ③Nameplate of the pet vacuum.
The clipper can not work.
It may be a problem with the clipper motor.
Please contact us via support@neakasa.com with below information: ①Order number ②Photo or Video that shows the problem ③Nameplate of the pet vacuum.
It stopped working and the lights are blinking.
Please contact us via support@neakasa.com with below information: ①Order number ②Photo or Video that shows the problem ③ Nameplate of the pet vacuum.
What's the difference between p1 and p2?
For difference, please kindly click HERE to check.
Neakasa F1 FAQ
The red light of the hair dryer is always on.
This situation belongs to motor overload protection. If the temperature is too high when blowing on the same place, the pet will be injured. If this phenomenon occurs, you need to stop the blower and leave it for 2-3 minutes to clean the dust from the air inlet.
Blue light flashing.
It may be due to abnormal voltage. Push the power button to the shutdown position and wait for the voltage to return to normal before using it.
The display light is flashing red and cannot be started. Or yellow light flashing. Or alternately flashing yellow and red lights.
Please contact us via support@neakasa.com with below information: ①Order number ②Photo or Video that shows the problem ③ SN of F1 Pet Hair Dryer.
Open the Air inlet mesh cover to find the SN number.
